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Concierge Physical Therapy, New York City, NY Frequently Asked Questions

Free consultations are welcomed, click the red phone or 212-289-1586

What makes us different from other physical therapy centers?

  • Care that comes to you.  No commute required.
  • Noticeable results that begin today with direct access to PT.  No waiting for insurance approval.
  • Highly skilled Doctors of Physical Therapy trained in the latest techniques.  No working with an unskilled rehab aide.
  • One-on-one personalized sessions.  No sessions booked with others. 
  • Full 1-hour sessions. No “10 minutes only” with the therapist.
  • Full transparency in our fees.  No surprise bills from your insurance company.
  • Your goals = Our goals.   No “one size fits all” treatment.

What happens during my sessions?

Your first session will be 60-90 minutes. Dr. Jim Palmer, PT will listen to your history and discuss your injury and fitness goals. He will perform a comprehensive physical therapy examination including assessment of your strength, range of motion, and palpation of the injury. Dr. Palmer will discuss with you the findings of the exam, educate you about the cause of your pain, and the treatment options that he can provided to you. Dr. Palmer will advise you as to the best course of treatment, but it is up to you to make the final decision. Following this discussion, Dr. Palmer will instruct you in a simple home exercise program to treat your pain. With your permission, Dr. Palmer will perform light “hands on” manual therapy stretching to improve your stiff and painful body region. You will be advised how to use heat and ice to alleviate your pain. Dr. Palmer will document his findings in your private medical record and with your permission, communicate these findings with your medical team.

What happens during my follow up sessions?

Each session will be tailored to your needs.  There is no “one size fits all” or “cookbook” approach as in generic physical therapy centers.  Education, exercise and “hands on” manual therapy are a part of all sessions.  As you improve, Dr. Palmer will advance your program so that you continue to grow stronger and more confident on your way to meeting your goals.  If you have a “flare up” or “bad pain day”, then Dr. Palmer will change your program to help you through your painful episode.   Dr. Palmer’s goal is for you to have a fun and enjoyable experience (even during a “bad pain day”)!   

Do I have to see a physician first?

New York and New Jersey are states that provide direct access to physical therapy services. This eliminates having to wait for authorization from your insurance company or a prescription for your physician. Instead of wasting precious time waiting, you may begin treatment any time and be on your way to recovery.

Does Palmer Physical Therapy accept insurance?

Palmer Concierge Physical Therapy offers a unique opportunity for you to have Dr. Jim Palmer, PT deliver physical therapy and personal training solutions directly to your home or work. This relieves the burden of commuting and attending a crowded generic physical therapy center. Our sessions are always one on one, providing a personalized experience. Your progressive exercise instruction, education and “hands on” manual therapy will be tailored to your needs each and every session. You will work with Dr. Jim Palmer, PT who has over 15 years of experience, earned his Doctor of Physical Therapy and unique manual therapy certifications which culminate in a state-of-the-art treatment program for you. You will never work with a physical therapy aide or assistant as in most generic physical therapy centers. In order to provide this high level of service to our clients, we do not accept insurance as payment. We do expect payment at time of service in the form of FSA/ HSA cards, credit cards, Venmo, check, and Zelle “quick pay”. We are happy to provide our clients with a detailed receipt for you to submit to your insurance company when seeking reimbursement for physical therapy care. Our payment process is fee for service and extremely transparent.

How do I know what my insurance benefits include?

We advise you to contact your insurance company directly to verify your specific insurance benefits.  We are happy to provide you with a fee-for-services receipt, which you may submit to your insurance company for any reimbursement.

What areas of New York City do you travel to?

Currently, we travel to our client’s homes, places of work and their building gyms in Manhattan and Brooklyn. We are here to help you so if you are not located in Manhattan or Brooklyn, contact us so that we can discuss alternative solutions.

Free consultations are welcomed, click the red phone or 212-289-1586

What should I wear?

Please wear comfortable clothes such as a t-shirt or long sleeve shirt, exercise pants or shorts, and sneakers. 

Do I need any special equipment?

Dr. Palmer will provide therabands and sports-cords. He will teach you how to use items around your home and office to serve as the perfect exercise equipment.  When there is a gym located in your building, Dr. Palmer will teach you how to use the gym equipment safely and effectively.

What happens if I am not happy with your service?

That’s a great question!  I believe in open and honest communication with my patients and clients.  I strive to make each treatment session enjoyable and therapeutically beneficial.  At the end of each session, I want you to understand that what we did today will contribute to your overall recovery.  Upon “graduation” from physical therapy, I want my clients to honestly say to themselves and their doctor, “I feel great! I have my life back again.”  If my patient is not happy with my service, I will do everything within my authority as a clinician and small business owner to make things right.  

What if I don’t want to make another appointment after coming to see you for my first visit?

This decision is completely up to you.  As a clinician, I will discuss the importance of scheduling and attending your follow up appointments so that you receive the appropriate care required to relieve your pain and help you return to your pre-injury life.   I will certainly follow up with you to understand why you would choose not to return to physical therapy.  As a small business owner, I want to do everything within my authority to make you comfortable working with me.  The decision is always yours to make.  I am here to help you, but you have to be willing to partner with me to do so.    

How long does it usually take patients to start to feel better?

This is a great question!  To answer this question, you must first ask yourself: “How long have I been in pain? How long have I had this injury?”  Our body undergoes many significant physiological and psychological changes after an injury.  The longer we have pain and injury, the greater the negative changes that occur.  I believe in treating the root cause of my client’s pain and injury in order to have long-term, long-lasting relief.    Physical therapy is a process, and it very rarely takes one visit to make dramatic improvement.  Every patient and every injury is different, so time to feel better varies greatly.  I have high expectations for my clients so as your clinician I am looking for improvements within the first 2 weeks of working with me.    

I am nervous and skeptical that physical therapy can help me. What are the chances it will help me and my situation?

It is normal to feel nervous and skeptical starting a new treatment or working with a new medical professional.  In my opinion, physical therapy has the opportunity to help many suffering in pain and injury without using medication or invasive surgery.  To answer your questions and concerns directly, I would encourage you to schedule a free 30 minute consultation with me. 

Can I talk to a physical therapist before I book just to confirm physical therapy is right for me?

Certainly!  I encourage anyone suffering with pain or injury to schedule a Free 30 Minute Consultation.  We will discuss your pain or injury, how your life has changed due to injury, and potential solutions that I may offer as a physical therapist.  I am happy to answer any and all of your questions and concerns. 

I injured myself while running the other day, how soon should I come to see you?  

As a physical therapist, I would encourage you to schedule a Free 30 Minute Consultation.  We can discuss what happened during your run, details of your injury, and potential referral to a physician if necessary.  I will happy to discuss your running related concerns and potential physical therapy solutions.  Why wait until your injury worsens?  Why lose your running training?  Why not get back to healthy running now? 

What is the difference between physical therapy, chiropractic, and massage therapy? 

Physical Therapy is a well-rounded service where chiropractic medicine and massage therapy tend to be more specific. Physical therapy seamlessly overlaps the use of spinal mobilizations with therapeutic exercise, soft tissue mobilization and massage to provide a holistic approach to create health. As a physical therapists I am trained in joint mobility assessment and joint mobilization techniques of the spine and extremities.   I may use spinal mobilization techniques similar to those chiropractors use with the exception of limiting use of high velocity thrust.  High velocity thrust can produce injury and believe it should be used sparingly. 

Physical Therapists feel most neck and back injuries do not need to be “cracked” to get better.   We are trained in a variety of soft tissue techniques similar to those a massage therapist might use. The difference here would be physical therapists have a significantly greater amount of education in the anatomy of soft tissues (muscles, tendons, ligaments) than massage therapists do. While physical therapists can use methods in massage therapy to help restore health to patients, massage therapists are not licensed to use all practices used by physical therapists to enhance an individual’s well-being.

Why shouldn’t I just go through the local hospital system versus you? After all, they are bigger.

This is a great question! First of all, you can choose to attend physical therapy where ever you are most comfortable despite where your insurance company or doctor tells you to go.  At Palmer Concierge Physical Therapy, we believe in building long lasting relationships with our patients and our referring partners.  Your physical therapy experience will be unique and personalized to fit your specific needs and goals.  Your sessions will be planned and directed one on one with your Doctor of Physical Therapy. In bigger hospital systems, it is most likely that your treating physical therapist will be working with 2-3 other patients at the same time as you.  In busy hospital systems, physical therapy “techs” or “aides” are commonly used to help you during your visit.  This means less individualized attention to you and your specific situation.  In busy hospital systems, you will most likely be in a crowded center with little privacy.  In my opinion, less personalized and focused care means more time in pain, more physical therapy visits to pay for and less time enjoying life.    

I have arthritis in my joints, will physical therapy help me?  

Yes, physical therapy is an excellent treatment for arthritic, painful, and stiff joints.  By learning and practicing the correct exercises, you may improve your pain and stiffness without the use of medications or surgery.  I commonly treat patients 60-90 years of age suffering from arthritis.   

Does physical therapy help with knee and hip replacements or help prevent them?

Yes, physical therapy can certainly help prevent knee, hip and shoulder joint replacements by learning and practicing light, corrective exercises.  Having improved joint range of motion, flexibility and strength can improve pain, ability to move, and perform life’s daily activities.  If you have a knee, hip or shoulder joint replacement then it is very important to restore your body to it’s full range of motion and strength so that your pain and ability to perform your daily activities without limitation.   

I like to run and golf but my pain is only present when I am doing these activities. Can physical therapy help with my pain during these activities?

Yes, physical therapy can improve your running pain and golfing pain.  With a thorough physical therapy exam, we will find the root cause of your running pain and golfing pain.  This is very important because we do not want your pain getting worse, forcing you to stop running and playing golf all together.  Once the root cause of your pain is identified, I will instruct you in the best corrective exercises to eliminate the cause of your pain.  

Free consultations are welcomed, click the red phone or 212-289-1586

Patients often have to wait weeks or months to gain access to providers—long enough for conditions to move from acute to chronic.  The Palmer Concierge PT Team brings physical therapy to you, to meet your wellness goals with the convenience of a mobile service that comes to your home, office or hotel.  Our goal in providing personalized one-on-one care is to help you achieve a pain-free and healthy lifestyle.  We offer a mobile physical therapy experience in New York City, Brooklyn and The Hamptons that empowers, educates, and restores balanced healthy movement without the drive to appointments, having to re-schedule your day, or cope with crowds and traffic. –The Palmer Concierge PT Team

Reviews from Our Valued Clients

We can help you get back to your active and pain-free lifestyle with our personalized, one-on-one sessions, all in the comfort and convenience of your home or office.


Manny Frankel

Had a broken back and Jim and Matt came to give me Physical Therapy. I went from bed to wheelchair, walker, cane to walking up and downstairs in record time and have never looked back. Class act, highly recommend.


Neha James

I worked with Palmer Concierge for knee pain and loved my experience. Jim is a fantastic PT! He is very knowledgeable, attentive, and kind. His exercise programs are manageable and effective. He got me back to pain-free lifting and I’m very happy with my results.


Dan Crotty

I was essentially unable to walk even relatively short distances before working with Palmer Concierge Physical Therapy. Thanks to team though I’m now on my way to making a full recovery. I wouldn’t have been able to do this without them.

Free consultations are welcomed, click the red phone or 212-289-1586

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