Concierge Physical Therapy, West Orange, NJ Frequently Asked Questions

Free consultations are welcomed, click to call or 212-289-1586

What makes us different from other physical therapy centers?

  • Care that comes to you.  No commute required.
  • Noticeable results that begin today with direct access to PT.  No waiting for insurance approval.
  • Highly skilled Doctors of Physical Therapy trained in the latest techniques.  No working with an unskilled rehab aide.
  • One-on-one personalized sessions.  No sessions booked with others. 
  • Full 1-hour sessions. No “10 minutes only” with the therapist.
  • Full transparency in our fees.  No surprise bills from your insurance company.
  • Your goals = Our goals.   No “one size fits all” treatment.

What happens during my sessions?

After a history, exam, and assessment, you and your personal Doctor of Physical Therapy will together formulate a comprehensive treatment plan to address your needs. Your individualized treatment will include a combination of manual “hands on” therapy, therapeutic exercise, prescriptive therapies, education, prevention, and ongoing evaluation – all of which may even circumvent the need for medication or surgery.

How long are our sessions?

Each session with your Doctor of Physical Therapy is for one full hour.

Do I have to see a physician first?

New York and New Jersey are states that provide direct access to physical therapy services. This eliminates having to wait for authorization from your insurance company or a prescription for your physician. Instead of wasting precious time waiting, you may begin treatment any time and be on your way to recovery.

Does Palmer Physical Therapy accept insurance?

We have chosen not to accept in-network insurance in order to deliver the best personalized care in your own home or work setting. Since we are out of network with health insurance companies, you will not have to wait for insurance approval before starting therapy. Instead of suffering while waiting, you can begin feeling better sooner.  Unlike common practice in busy in-network facilities, you will never be booked with other patients for the same time, nor will you be working with a rehab aide or a therapy assistant, which further delays progress toward your treatment goals. You will always work with your Doctor of Physical Therapy, thereby receiving the most comprehensive care possible.

How do I know what my insurance benefits include?

We advise you to contact your insurance company directly to verify your specific insurance benefits.  We are happy to provide you with a fee-for-services receipt, which you may submit to your insurance company for any reimbursement.

Do you work with Medicare beneficiaries?

Palmer Physical Therapy is not a Medicare provider, nor do we bill Medicare or any other insurance company.  By law we cannot provide formal physical therapy services to clients who are Medicare beneficiaries. However, by law we can offer wellness services such as fitness and balance training to Medicare beneficiaries.  Do you have a problem you would like our Doctor of Physical Therapy to address, or a goal to help you succeed? Contact us to discuss!

What areas of New York and New Jersey do you travel to?

Currently, we travel to our clients’ homes, places of work, and gyms located at home or work in Manhattan.  If you are not located in Manhattan, contact us to discuss alternatives.

What should I wear? What type of space do I need for treatment?

You may wear comfortable clothes such as a t-shirt or long sleeve shirt, exercise pants or shorts, and sneakers.  We ask that you have a comfortable place to lie down which will allow your Doctor of Physical Therapy to perform specialized hands-on techniques for maximum benefit to you.  Exercise may be performed in the comfort of your home or office.

What type of equipment do we bring to the appointment?

Your Doctor of Physical Therapy will bring blood pressure cuff and heart rate monitor to check your vitals.  We will use resistance cords and will make use of common household items to assist with exercise. If your building has a gym, we will certainly make use of the equipment.

What happens if I am not happy with your service?

That’s a great question!  I believe in open and honest communication with my patients and clients.  I strive to make each treatment session enjoyable and therapeutically beneficial.  At the end of each session, I want you to understand that what we did today will contribute to your overall recovery.  Upon “graduation” from physical therapy, I want my clients to honestly say to themselves and their doctor, “I feel great! I have my life back again.”  If my patient is not happy with my service, I will do everything within my authority as a clinician and small business owner to make things right.  

What if I don’t want to make another appointment after coming to see you for my first visit?

This decision is completely up to you.  As a clinician, I will discuss the importance of scheduling and attending your follow up appointments so that you receive the appropriate care required to relieve your pain and help you return to your pre-injury life.   I will certainly follow up with you to understand why you would choose not to return to physical therapy.  As a small business owner, I want to do everything within my authority to make you comfortable working with me.  The decision is always yours to make.  I am here to help you, but you have to be willing to partner with me to do so.    

How long does it usually take patients to start to feel better?

This is a great question!  To answer this question, you must first ask yourself: “How long have I been in pain? How long have I had this injury?”  Our body undergoes many significant physiological and psychological changes after an injury.  The longer we have pain and injury, the greater the negative changes that occur.  I believe in treating the root cause of my client’s pain and injury in order to have long-term, long-lasting relief.    Physical therapy is a process, and it very rarely takes one visit to make dramatic improvement.  Every patient and every injury is different, so time to feel better varies greatly.  I have high expectations for my clients so as your clinician I am looking for improvements within the first 2 weeks of working with me.    

I am nervous and skeptical that physical therapy can help me. What are the chances it will help me and my situation?

It is normal to feel nervous and skeptical starting a new treatment or working with a new medical professional.  In my opinion, physical therapy has the opportunity to help many suffering in pain and injury without using medication or invasive surgery.  To answer your questions and concerns directly, I would encourage you to schedule a free 30 minute consultation with me. 

Can I talk to a physical therapist before I book just to confirm physical therapy is right for me?

Certainly!  I encourage anyone suffering with pain or injury to schedule a Free 30 Minute Consultation.  We will discuss your pain or injury, how your life has changed due to injury, and potential solutions that I may offer as a physical therapist.  I am happy to answer any and all of your questions and concerns. 

I injured myself while running the other day, how soon should I come to see you?  

As a physical therapist, I would encourage you to schedule a Free 30 Minute Consultation.  We can discuss what happened during your run, details of your injury, and potential referral to a physician if necessary.  I will happy to discuss your running related concerns and potential physical therapy solutions.  Why wait until your injury worsens?  Why lose your running training?  Why not get back to healthy running now? 

What is the difference between physical therapy, chiropractic, and massage therapy? 

Physical Therapy is a well-rounded service where chiropractic medicine and massage therapy tend to be more specific. Physical therapy seamlessly overlaps the use of spinal mobilizations with therapeutic exercise, soft tissue mobilization and massage to provide a holistic approach to create health. As a physical therapists I am trained in joint mobility assessment and joint mobilization techniques of the spine and extremities.   I may use spinal mobilization techniques similar to those chiropractors use with the exception of limiting use of high velocity thrust.  High velocity thrust can produce injury and believe it should be used sparingly. 

Physical Therapists feel most neck and back injuries do not need to be “cracked” to get better.   We are trained in a variety of soft tissue techniques similar to those a massage therapist might use. The difference here would be physical therapists have a significantly greater amount of education in the anatomy of soft tissues (muscles, tendons, ligaments) than massage therapists do. While physical therapists can use methods in massage therapy to help restore health to patients, massage therapists are not licensed to use all practices used by physical therapists to enhance an individual’s well-being.

Why shouldn’t I just go through the local hospital system versus you? After all, they are bigger.

This is a great question! First of all, you can choose to attend physical therapy where ever you are most comfortable despite where your insurance company or doctor tells you to go.  At Palmer Concierge Physical Therapy, we believe in building long lasting relationships with our patients and our referring partners.  Your physical therapy experience will be unique and personalized to fit your specific needs and goals.  Your sessions will be planned and directed one on one with your Doctor of Physical Therapy. In bigger hospital systems, it is most likely that your treating physical therapist will be working with 2-3 other patients at the same time as you.  In busy hospital systems, physical therapy “techs” or “aides” are commonly used to help you during your visit.  This means less individualized attention to you and your specific situation.  In busy hospital systems, you will most likely be in a crowded center with little privacy.  In my opinion, less personalized and focused care means more time in pain, more physical therapy visits to pay for and less time enjoying life.    

I have arthritis in my joints, will physical therapy help me?  

Yes, physical therapy is an excellent treatment for arthritic, painful, and stiff joints.  By learning and practicing the correct exercises, you may improve your pain and stiffness without the use of medications or surgery.  I commonly treat patients 60-90 years of age suffering from arthritis.   

Does physical therapy help with knee and hip replacements or help prevent them?

Yes, physical therapy can certainly help prevent knee, hip and shoulder joint replacements by learning and practicing light, corrective exercises.  Having improved joint range of motion, flexibility and strength can improve pain, ability to move, and perform life’s daily activities.  If you have a knee, hip or shoulder joint replacement then it is very important to restore your body to it’s full range of motion and strength so that your pain and ability to perform your daily activities without limitation.   

I like to run and golf but my pain is only present when I am doing these activities. Can physical therapy help with my pain during these activities?

Yes, physical therapy can improve your running pain and golfing pain.  With a thorough physical therapy exam, we will find the root cause of your running pain and golfing pain.  This is very important because we do not want your pain getting worse, forcing you to stop running and playing golf all together.  Once the root cause of your pain is identified, I will instruct you in the best corrective exercises to eliminate the cause of your pain.  

Free consultations are welcomed, click to call or 212-289-1586

Patients often have to wait weeks or months to gain access to providers—long enough for conditions to move from acute to chronic.  I bring physical therapy to you, to meet your wellness goals with the convenience of a mobile service that comes to your home or office.  My goal in delivering you personalized one-on-one care is for you to have a pain-free and healthy lifestyle.  I provide a mobile physical therapy experience to Northern New Jersey and New York City that empowers, educates, and restores balanced healthy movement without the drive to appointments, having to re-schedule your day, or cope with crowds and traffic. – Jim Palmer. Physical Therapist

What clients are saying…..

I started PT with Jim over FaceTime in the height of COVID. I have done a lot of PT, but this is the first PT that feels function oriented and strength building. Jim is encouraging and affable. He is always ready to cheer on my small wins! I highly recommend seeing Jim in-person or online!

Catherine Galateria

Working with Dr. Palmer has been a pleasure. He took time up front to understand my injury, assess where I was stronger and where I was weaker and to talk through what I wanted to achieve. I can’t speak highly enough of Jim. He’s both technically excellent as well as just a genuinely nice person.

Alex Lorton

…. After listening intently to my symptoms and doing some manual tests, Jim realized I had a different injury than the doctor had prescribed.  He recommended fresh strengthening exercises which, combined with his stretching, improved my condition quickly.  Jim also set me up for lasting relief by teaching me how to address the pain if/when it arises again.

Marc Adelberg

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As I’ve relocated to West Orange, NJ I look forward to serving new clients throughout Essex and Bergen County in addition to continuing to serve my NYC clients. I’m happy to answer any questions you may have on receiving Concierge and or Telehealth physical therapy, thank you!”

– Jim Palmer, Physical Therapist

Questions? Please Contact Me

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